About Relay Contact Center
An independent operation dedicated to providing reliable, professional virtual contact center services for growing businesses worldwide.
Who We Are
Relay Contact Center is a small independent operation run by a sole proprietor with extensive experience in telecommunications and software development. We specialize in helping small businesses establish a professional phone presence in multiple countries without the complexity and cost of traditional contact center infrastructure.
Unlike large corporate contact center providers, we work directly with our clients to understand their specific needs and deliver tailored solutions. Every setup is configured with care, and our clients have direct access to technical support when needed.
Our Approach
We believe that professional customer support infrastructure should be accessible to businesses of all sizes. Our service is built on three core principles:
Reliability
We use proven telecom infrastructure and maintain high uptime. Your customers can always reach you when they need to.
Privacy & Security
We take data protection seriously. Call data and business information are handled with strict confidentiality and security.
Long-Term Partnership
We work with clients for the long haul. As your business grows, your contact center infrastructure grows with you.
Technical Background
With years of experience in telecommunications systems and software engineering, we understand both the technical and business aspects of customer support operations. This dual expertise allows us to design systems that are both technically sound and practical for everyday use.
We work with established telecom carriers and use industry-standard protocols and platforms. Our solutions are built on reliable technology that has been proven in production environments.
Why Choose an Independent Provider?
As a small, independent service provider, we offer several advantages:
- Direct communication: Work directly with the person who designs and maintains your system, not through layers of support staff.
- Flexible solutions: No rigid packages or unnecessary features. We build exactly what you need.
- Transparent pricing: No hidden fees or surprise charges. Simple, straightforward pricing.
- Quick decision-making: Changes and adjustments happen quickly without bureaucracy.
Our Commitment
We are committed to providing honest, reliable service. We'll tell you upfront if something can or cannot be done, and we'll work with you to find the best solution for your specific situation.
Our goal is to be a dependable partner for your business communications, helping you deliver excellent customer service while keeping things simple and manageable on your end.
What Drives Us
The principles that guide our work every day
Quality
Every setup receives the same level of attention and care, regardless of size.
Security
Your data and communications are protected with industry-standard security.
Support
Direct access to technical expertise when you need assistance.
Efficiency
Simple processes and quick turnaround times without unnecessary complexity.
Let's Work Together
If you're looking for a straightforward, reliable contact center solution without the complexity of large providers, we'd be happy to discuss your needs.
Get in Touch